FAQs

Orders

Delivery is £5 for standard 3 – 5 working day delivery and £7 for next working day delivery. Local delivery is free of charge. Orders in excess of 30kg may require an extra charge – you will be notified of this before we complete the order.

Some postcodes in remote areas may require an extra charge – you will be notified of this before we complete the order.

Working days refer to weekdays only, public holidays are excluded.

Please note that we can only deliver to mainland UK

Once you have placed your order and received confirmation in writing from us, the order cannot be amended.

Orders can be cancelled up to 7 working days after the date of delivery. Please see section 6 of our terms and conditions for detailed cancellation information.

Yes! You can collect your delivery from either of our stores.

We offer next (working) day delivery for local orders placed Monday – Friday before 2pm. We will try to get out to you same day whenever possible. Next (working) day delivery is only available for all other orders if placed before 11am, Monday – Friday. We offer 3-5 day delivery as standard.

For non-local (courier) deliveries, you will be provided with tracking information via email so that you can monitor the progress of your order.

For local deliveries, if you have a specific delivery date or time required, please mention this in the ‘additional notes’ area at the time of ordering. We will do our best to meet your requirements, but if this is not possible, we will contact you to arrange a mutually acceptable date & time.

Ideally yes! For courier deliveries a signature will be required unless you have specified a ‘safe place’ for delivery. We will not take any responsibility for damage or missing items for deliveries left in safe places. Our courier will attempt delivery twice before returning packages to us.

Payment is only taken once the goods have been despatched and not before. SagePay hold an authorisation amount for the total whilst we process your order and we release the payment once your order is complete.

Please sign up to our mailing list to receive information as to discounts.

Please note we cannot issue discounts retrospectively so make sure you mention this at the time of ordering.

Coupon codes can be entered immediately before the checkout page. Physical coupons can only be used in store.

Currently we do not offer a repeating automated order service. Your order history is saved so you can easily repeat your previous orders.

To receive your order before Christmas please place it before 11am on Tuesday 21st December.

If your postcode starts AL1-AL10, DH1-DH9, DH97-DH99, EH1-EH55, EH91, EH99, EN1-EN11, FK1-FK16, NE1-NE49, NE61-NE71, NE82, NE85, NE88, NE92, NE98, NE99, NO4, NP7, NP8, NP10-NP13, NP15, NP16, NP18-NP20, NP22-NP26, NP44, SR1-SR9, WD1-WD7, WD17-WD19, WD23-WD25; then please place your order before 11am on Monday 20th to ensure delivery before Christmas.

Non-local orders placed after the cut off dates will not be delivered until Thursday 30th December.

Refunds & Returns

Any products that are out of stock or unavailable will not be included in the final cost of your order. Payment is only taken once the goods have been despatched and not before. SagePay hold an authorisation amount for the total whilst we process your order and we release the payment once your order is complete.

If you have received a damaged or faulty product, or simply don’t want it, you can return it to us within 7 days of receiving it, in the condition in which it arrived, providing you have notified us, in writing, within 24 hours of receipt of your order. (Please note you will be responsible for the cost of returning the item if it is not faulty). Chilled and frozen goods can only be returned if faulty or damaged. If they are just unwanted, we cannot issue a refund.

Returns must be agreed with us in writing and we will arrange for any unwanted items to be collected by courier. Faulty items may be either returned to us, or we may ask you to simply dispose of them yourself – this is dependent on the fault and is assessed on an individual basis. 

We may ask you to provide photographic evidence of damage so that we can forward this on to the courier if required.

Your refund will be processed within three to five working days of the items being received by us.

Address

41 The Broadway, Crouch End,
London N8 8DT

Phone

020 8340 4258

Email

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