Terms & Conditions

Please read this carefully. By using or submitting an order (and any subsequent orders) on this web site you are agreeing to these terms as laid out below.

You agree to purchase services and goods from Organic To Your Door subject to these terms and conditions which will apply to all transactions using

You must be 18 years or over with a delivery address in mainland UK to participate in the Organic To Your Door online order service.

Your email address is required for us to be able to supply you with important information such as order confirmations and changes to the service. By registering with us, you accept that your email address may be used to supply you with such information.

By purchasing goods through you agree to the following terms and conditions:

    1. This web site is operated by Haelan Centre Limited (“we”, “us” or “our”). By using the website you are bound by these terms and conditions. All use and purchases made on this web site are governed by these terms and conditions at all times. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase. To assist you in determining whether the terms and conditions have changed since your most recent order we will display the date and time when these terms and conditions were most recently updated.
    2. We will confirm acceptance of your order by us sending an e-mail to the e-mail address you have provided to us. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these terms and conditions.
    3. You must be 18 years old or over with a delivery address in mainland UK in order to participate in our service.
    4. The law places certain restrictions on transactions involving alcohol, and accordingly alcohol must be either ordered by you or delivered by us during normal licensing hours. If you have ordered alcohol from us and cannot be at home at your selected delivery time, it is your responsibility to ensure that a suitable person (18 years or older) is there to receive the order.
    1. With the exception of goods referred to in clause 2.1(b), the price of the goods will be as quoted on the web site at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period, subsequent amendments to your order may mean that certain promotions are no longer being offered.
    2. Where items are ordered and sold individually by weight (such as certain fresh meat, poultry, fish, cheese or fruit and vegetables) the price of these items (expressed per kilogram or other appropriate unit of measurement) will be the price on the date that they are weighed. Although we have an indicative weight guide on the website, this is merely to assist your planning and the price you will be charged is the price for the actual weight you receive. In the event that there is a change in the price/kg between the time your order is made and the time the item is weighed and priced by the supplier, the price you will be charged will be the price at the time the item is weighed.
    3. Where applicable, prices include Value Added Tax.
    4. Each order you make may include a charge for delivery. If your order is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon the value or weight of your order, the date and time of your delivery and your delivery address. Charges may vary but any delivery charge will be made clear to you before payment is taken.
    5. If your order weighs more than 30kg then we reserve the right to contact you with a bespoke delivery charge.
    1. Payment may be made by debit or credit card. On occasion we may issue vouchers or coupons which will be accepted towards payment of an order. You cannot pay for your order by cash or cheque.
    2. The debit, credit and charge cards accepted by us are those listed on the web site on the date on which your order is placed.
    3. Authority for payment will be requested from your card issuer at the time of your order. We debit your card with the full price of your order after we have despatched your shopping to you. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.
    4. You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This may include an administration charge. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
    1. Delivery will be made to the address specified by you during the order process on the website. It is your responsibility to ensure the correct delivery address is supplied to us at the time of ordering. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
    2. Products are subject to availability. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.
    3. We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us within 24 hours of receipt of your delivery. You will not be charged for any incorrect goods or goods which you have not received. In any event, subject to clause 7.1 below, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
    4. All of our deliveries require a signature on receipt. It is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us unless you have provided a ‘safe place’ for delivery (see clause 4.6). We will leave notification of delivery and you will have the option to rearrange delivery or collect your order from the local sorting centre as noted on the delivery card.
    5. Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If this occurs we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, subject to clause 7.1 below, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
    6. We will ordinarily only make deliveries when an appropriate person is able to receive the delivery. If you instruct us to leave a delivery unattended at your address we expressly disclaim all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.
    1. We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing of any dissatisfaction with your order within 24 hours of receipt of your order. We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 24 hours of delivery of the goods. We may arrange with you for the faulty goods to be returned to us, or we may ask you to dispose of the faulty goods.
    2. Subject to clause 7.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.
    1. Unless otherwise notified to you in the confirmation e-mail it is not possible to amend your order after it has been placed and confirmed by us.
    2. In respect of non-perishable items, you have the right to cancel the contract at any time until the expiry of the 7th working day after the date of delivery of the goods by notifying us in writing via e-mail. In this case, all non-perishable items must be returned to us. We will arrange collection by courier and you will be charged the collection fee. Once the order is returned to us we will issue a refund for the value of the goods returned, minus any collection and delivery charges within three to five working days. In the case of perishable items you do not have the right to cancel the contract. Should you wish to cancel your order after placing the order but prior to the time of delivery, we shall be entitled to charge you in full for an amount equal to the price of the perishable items contained in your order if the order has already left our premises.
    1. Nothing in these terms and conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
    2. In addition to paragraph 4.4, we will not be deemed to be in breach of contract or of these terms and conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other force majeure, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems or government restrictions on movement/s of people or goods.
    3. Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.
    1. We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.
    2. At the time of your registration you will set a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any other breach of security known to you, digital or otherwise.
    1. Any Customer complaints should be addressed to Organic To Your Door Customer Services – you will find an e-mail link or address and telephone numbers listed on our website home page.
    1. From time to time, and at our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these terms and conditions. If there is any conflict between the terms of a special offer and these terms and conditions, these terms and conditions shall prevail unless specifically excluded.
    2. We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to clauses 2.1(a) and 4.2, we will honour at the offer price any order placed by you before an offer ends, is amended or withdrawn.
    3. We reserve the right to offer at our complete discretion different customers different special offers, promotions and the ability to enter different competitions.
    1. If any of these terms and conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
    2. All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the website without Organic To Your Door’s prior written permission Organic To Your Door may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the website.
    3. While every care has been taken to ensure the product information shown on the website is correct, food products are constantly being reformulated and nutritional content may change. We would therefore recommend that you do not rely solely on this information and always check product labels.
    4. All product images and ingredients lists used on our web site are only representative of goods on offer. Actual goods may not be exactly the same size, design or packaging. In the event that you are not happy with any goods received, you have the right to cancel your order, return the goods in good condition to us within 14 days and receive a full refund of the purchase price paid.
    5. Where further dietary information is important to you, for example because you have an allergy or specific dietary requirement, you should contact Organic To Your Door or the manufacturer to be sure it matches your requirements before placing the order.
    6. Although product information is regularly updated, Organic To Your Door are unable to accept liability for any incorrect information. is a trading name of Haelan Centre Ltd. The registered company address for Haelan Centre Ltd is 41 The Broadway, London N8 8DT. Registered in England. Company registration number: 04701730.