Privacy Policy

Organic To Your Door is part of the Haelan Centre Limited. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Organic To Your Door collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Organic To Your Door with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Sign up for newsletter updates

How will we use your data?

Organic To Your Door collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.

If you agree, Organic To Your Door will share your data with our partner companies so that they may offer you their products and services.

  • Haelan Centre
  • Haelan Clinic

When Organic To Your Door processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Organic To Your Door securely stores your data at on secure WP Engine servers.

Organic To Your Door will keep your data for 12 months. Once this time period has expired, we will delete your data from our databases.

Marketing

Organic To Your Door would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

  • Haelan Centre
  • Haelan Clinic

If you have agreed to receive marketing, you may always opt out at a later date by emailing or writing to us.

You have the right at any time to stop Organic To Your Door from contacting you for marketing purposes or giving your data to other members of the Organic To Your Door Group.

What are your data protection rights?

Organic To Your Door would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Organic To Your Door for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Organic To Your Door correct any information you believe is inaccurate. You also have the right to request Organic To Your Door to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Organic To Your Door erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Organic To Your Door restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Organic To Your Door’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Organic To Your Door transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 020 8340 4258

Or write to us: 41 The Broadway, London N8 8DT

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Organic To Your Door uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

Category 1: Strictly Necessary Cookies

These are required for the operation of a website. Examples are cookies used for online shopping baskets or to protect against fraud.

Notice for users

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: Analytical/ Performance Cookies

These cookies collect information about how visitors use a website (for example, as part of Google Analytics or Omniture).

Notice for users

These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information that these cookies collect is aggregated and, therefore, anonymous. It is only used to improve how a website works.

Category 3: Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. Additionally, these cookies can be used to allow an optional service to function such as offering a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Notice for users

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 4: Targeting Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Notice for users

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 5: Social Media Cookies

These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter.

Notice for users

These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

Cookie NameCookie CatDescriptionDuration
PHPSESSID1To identify your unique session on the websitesession
SESS1To ensure that you are recognised when you move from page to page within the site and that any information you
have entered is remembered.
session
_ga2Used to distinguish users.2 years
_gid2used to distinguish users.1 day
wp-settings-1WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the
users database table. This is used to customize your view of admin interface, and possibly also the main
site interface.
1 year
wordpress_2WordPress cookie for a logged in user.session
wordpress_logged_in_2WordPress cookie for a logged in usersession
wordpress_test_2WordPress cookie for a logged in usersession
wordpress_test_cookie2WordPress test cookiesession
wp-settings-time-2WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID
from the users database table. This is used to customize your view of admin interface, and possibly also
the main site interface.
1 year
Tidio_*_tidioIdentifyHash3Used to interact with Tidio live chatsession

woocommerce_cart_hash
Helps WooCommerce determine when cart contents/data changes.session
woocommerce_items_in_cartHelps WooCommerce determine when cart contents/data changes.session
wp_woocommerce_session_Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.2 days
woocommerce_recently_viewedPowers the Recent Viewed Products widget.session
store_notice[notice id]Allows customers to dismiss the Store Notice.session

woocommerce_snooze_suggestions__[suggestion]
Allows dashboard users to dismiss Marketplace suggestions, if enabled.
2 days

woocommerce_dismissed_suggestions__[context]
Count of suggestion dismissals, if enabled.1 month
tk_aiStores a randomly-generated anonymous ID. This is only used within the dashboard (/wp-admin) area and is used for usage tracking, if enabled.session

Privacy policies of other websites

The Organic To Your Door website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Organic To Your Door keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 12 October 2020.

How to contact us

If you have any questions about Organic To Your Door’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: contactus@organictoyourdoor.co.uk

Call us: 020 8340 4258

Or write to us at: 41 The Broadway, London N8 8DT

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Organic To Your Door has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Address

41 The Broadway, Crouch End,
London N8 8DT

Phone

020 8340 4258

Email

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